General information

ORDER

• Where is my order?
• How can I order?
• How can I order a HAMMER voucher?
• How can I cancel my order?
• Will sold out units come back?

SHIPPING COSTS

• How much does my delivery cost?

DELIVERY

• What are the usual delivery times?
• Who is my shipping provider?
• Is there an installation service, if so, how much does it cost?
• Do the billing and shipping addresses have to be the same?
• Can I have delivery to a packing station?

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PAYMENT

• Which payment methods are possible?
• How can I redeem a HAMMER voucher?
• How can I redeem a promotional code?

WARRANTY

• How are the warranty periods composed?

ASSESSMENT

• How do I submit a rating?

NEWSLETTER

• What is advertised in the newsletter and how can I subscribe to it?
• How can I unsubscribe from the newsletter?

8. CONTACT / CUSTOMER SERVICE

• Who can I contact if I have a problem with my device?
• How do I return an item in case of a return / revocation?

9. ENVIRONMENTAL PROTECTION

• How are batteries & accumulators disposed of?