How do I return an item in case of a return / revocation?

In the case of a return, we ask you to contact us via contact form or phone. 

The return is free of charge. However, we would like to ask you not to send us your goods without prior agreement, otherwise an assignment of the return is not possible upon receipt of goods.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (eg. a letter sent by mail, fax, e-mail or contact form) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.

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