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Knowledge base
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Tickets list
General information
Technical questions
Manuals
Errors & Solutions
General information
ORDER
Where is my order?
How can I order?
How can I order a HAMMER voucher?
How can I cancel my order?
Will sold out units come back?
SHIPPING COSTS
How much does my delivery cost?
DELIVERY
What are the usual delivery times?
Who is my shipping provider?
Is there an installation service, if so, how much does it cost?
Do the billing and shipping addresses have to be the same?
Can I have delivery to a packing station?
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PAYMENT
Which payment methods are possible?
How can I redeem a HAMMER voucher?
How can I redeem a promotional code?
WARRANTY
How are the warranty periods composed?
ASSESSMENT
How do I submit a rating?
NEWSLETTER
What is advertised in the newsletter and how can I subscribe to it?
How can I unsubscribe from the newsletter?
8. CONTACT / CUSTOMER SERVICE
Who can I contact if I have a problem with my device?
How do I return an item in case of a return / revocation?
9. ENVIRONMENTAL PROTECTION
How are batteries & accumulators disposed of?
Technical questions
GENERAL
How difficult is the assembly? Can you do it by yourself?
Can the device be moved / does the device have transport wheels?
Do weight stations need to be bolted to the floor?
Do the devices require a power connection?
Can the equipment be placed outdoors?
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BOXING
What are the punching bags filled with?
With which material and how heavy can the standing punching bags be filled?
Can you put the ceiling mount for the punching bags anywhere?
What size boxing gloves do I need?
Do you need bandages for boxing training or are closed gloves good enough?
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CROSS / ELLIPTICAL TRAINER
What is the difference between a cross trainer and a elliptical trainer?
Is the cross trainer or the elliptical trainer more effective?
Which of the two devices is easier on the joints?
How should I maintain my cross trainer?
EXERCISE BIKE / ERGOMETER
What is the difference between an exercise bike and ergometer?
What is the difference between an ergometer and a recumbent ergometer?
Can the ergometers be moved? Are the devices heavy?
How much flywheel mass should an ergometer have?
Do I need to maintain the ergometer? Do the moving parts inside wear out?
MULTI GYM
Are there power stations without weight stacks?
Is the power station too heavy for my floor?
Are the power stations noisy?
TREADMILL
Why is the HP of the treadmill engine important?
How should I maintain my treadmill?
ROWER
What can I train with a rowing machine?
How long does a chlorine tablet last in the Waterflow?
How do rowing machines need to be maintained?
ACCESSORIES
What is the inner diameter of the weight plates?
Are the jump ropes adjustable? Can you make the workout harder with a jump rope?
ACTIVE HEALTH
75000 Body Screen TX - Product description
Manuals
ABDOMINAL / BACK TRAINER
3740 AB-Dominox
3869 Ab&Back Trainer
6631 AB-Roller
CROSSTRAINER
3260 CleverFold CF70 BT
3262 Finum
3284 Loxon
3286 Loxon XTR BT
4110 Crosstech XTR BT 23
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ELLIPTICAL TRAINER
11000 SpeedMotion II
11001 Ellypsis E3500
11002 CrossPace 5.0 NorsK
11003 CrossPace 7.0 NorsK
11004 SOLE E25
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ERGOMETER
10000 CardioPace 5.0 NorsK
10003 SOLE B94
10006 Varon XTR II
3157 Exum
3158 Exum XTR BT
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FITNESS-TRAMPOLINE
66426 Cross Jump
66429 JumpStep Pro
66430 JumpStep
BENCH
16001 Force 4.0
3637 FT1 Incline Bench
3640 FT2 Incline Bench
3874 Incline Bench
45042 Bermuda
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EXERCISE BIKE
3421 B94
4860 Cardio T3
4870 Cardio 4.0
INDOOR CYCLE / SPEEDBIKE
10001 Speed Race X
3203 CRT
3208 CRS3
3574 Pro
3604 Live! Cycling ILC
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MULTI GYM
14000 BioForce Extreme Pro
14002 BioForce MX NorsK
3580 Dual Chest
3581 Dual Lat Station
3582 Dual Biceps Triceps
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BARBELL RACK
3642 Squat Rack
3866 FINNLO Barbell Rack
5203 Core 2.0
TREADMILL
13000 FlyRun 2.0
13001 Fly Run 4.0
13002 SOLE F65
13003 SOLE F85
3416 F65
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RECUMBENT ERGOMETER
10004 SOLE R92
3422 R92
3572 RB 8000
3602 Cardio Strider 3.1
4858 Comfort Motion BT
RECUMBENT BIKE
3422 R92
4854 CleverFold RC5
MASSAGE CHAIR
60040 & 60050 Premion
ROWER
12000 RowFlow 5.0 NorsK
12001 RowTech NorsK
12002 Row Flow 10.0
3603 Cross Rower 2.5
3704 Aquon Pro Plus
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STEPPER
4131 Cross Stepper
BASKETBALL
2100 Goaliath GB50
2101 Goaliath GB54
2102 Goaliath GB60
2103 Goaliath GoTek50
2104 Goaliath GoTek54
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ACTIVE HEALTH
75000 Body Screen TX
Errors & Solutions
GENERAL
Optimizing Training Intensity in kinomap
CROSSTRAINER
General
ELLIPTICAL TRAINER
General
ERGOMETER
General
3470 Med 3.0 - Complaint
4855 Cardio Motion BT - Hand pulse sensore cables too short
EXERCISE BIKE
General
TREADMILL
Treadmill general information - Noises
5163 Q. Vadis 10.0 - Kinomap Update
5163 Q. Vadis 10.0 - Distance measurement error
5163 Q. Vadis 10.0 - WLAN connection problems
5163 Q.Vadis 10.0 - Latest Softwareupdate
View all
RECUMBENT BIKE
General
3602 Cardio Strider 3.1 - Handle Adjustment
ACTIVE HEALTH
75000 Body Screen TX - Connection Issues
75000 Body Screen TX - Inaccuracies during measurement
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