Dear Sir or Madam,
if your QVadis 10.0 should show problems with the distance measurement, most likely the current software update could not be downloaded automatically. You have the possibility to install the update manually by downloading the following APK file and dragging it to an empty USB stick. We will be happy to provide you with brief instructions on how to install the update then:
- Plug the USB stick into the treadmill's computer.
- In the main menu, click on "Applications" > "Files" > "Apps" > "App Installation Files (APK)".
- Select the "treadmill-hk.apk" file and press "install". The download will start automatically.
- Once the download is complete, you will be informed by a box. Press "open" here.
- The treadmill will now reboot and the problem should be fixed.
If you should need further support, we will be happy to assist you. Attached you will find the corresponding software application and a video that shows you how to install the update.